You Said,
We Did
We value feedback from our patients. Whether it is a suggestion, compliment, concern, or idea for improvement, we use it to help shape the care and service we provide. Here are some examples of feedback we have received and the changes we have made.
Real changes,
shaped by you
Arranging, waiting and travelling for referred X-rays — such as OPT (orthopantomogram) and CBCT scans — was difficult.
We created an additional imaging room behind reception and invested in our own state-of-the-art OPT/CBCT machine, so these scans can now be taken here at the practice — no extra travelling.
In our 2016 patient survey, you told us you wanted a bigger waiting room.
We purchased the next-door property and expanded our reception area, creating a brighter, more comfortable space to wait.
Patients often mentioned wanting a better view of the garden from our windows.
We transformed the rear garden with new fencing, raised planting beds and a tidy pathway — a much nicer view while you visit.
Travelling to Swansea or Cardiff when referred for more advanced dental treatment was difficult.
We now welcome visiting Special Interest Dentists, bringing more advanced treatments to Lampeter — closer to home for patients across Ceredigion and West Wales. Meet the team ›
We learnt from our patients’ medical history forms that not everyone is able to go upstairs easily — or at all.
This is another reason we purchased the property next door — to build a new downstairs surgery and cater for our less mobile patients.
Have something
to tell us?
Your feedback helps us continue to improve. If you would like to share a comment, suggestion, compliment, or concern, please contact the practice team.
Share your feedback Contact the practice
If you wish to raise a formal concern, please see our complaints policy.
Last reviewed: 18 June 2026