Independently inspected.
Nothing to improve.
We are registered with and inspected by Healthcare Inspectorate Wales. We publish both of our inspection reports in full, unedited.
Pont Steffan Dental Practice is registered with and inspected by Healthcare Inspectorate Wales (HIW), the independent regulator of healthcare in Wales. Inspections are not optional and we do not choose when they happen — HIW decides, and inspectors attend with a dental peer reviewer to examine how the practice actually runs.
We have been inspected twice, eight years apart. On both occasions HIW identified no areas for improvement, in any of the three areas they assess, and no improvement plan was required.
What HIW found in 2026
Our most recent inspection took place on 10 June 2026, with the report published on 10 September 2026. HIW assesses three areas:
Quality of patient experience
HIW found the practice “committed to providing a positive experience for patients”, with arrangements to protect privacy and treat people with dignity. Inspectors observed staff greeting patients bilingually, in person and on the telephone.
Safe and effective care
The practice was found to be meeting the relevant regulations for health, safety and welfare. Infection prevention and control arrangements were described as robust, and inspectors recorded evidence of “very good clinical records”.
Management and leadership
HIW found good leadership with clear lines of accountability, and “a strong ethos and positive culture”. The staff team was found to work very well together, with all staff having received appraisal and training.
What our patients told the inspectors
HIW invites patients to complete their own questionnaire, independently of the practice. Thirty-six patients responded to the 2026 inspection.
Every single patient who completed a HIW questionnaire rated the service as ‘very good’. All of them also confirmed that the dental team had given them aftercare instructions on how to maintain good oral health.
Read the reports in full
We publish both reports in full, unedited. We would encourage you to read them.
Inspection dates: 10 June 2026 and 1 May 2018. Quotations are taken from the published HIW inspection reports, © Crown copyright. Reports are also published by HIW at hiw.org.uk.
Regulation and
inspection
Is Pont Steffan Dental inspected by a regulator?
Yes. We are registered with and inspected by Healthcare Inspectorate Wales (HIW), the independent regulator of healthcare in Wales. Inspections are carried out by a HIW inspector together with a dental peer reviewer.
What did the most recent HIW inspection find?
Our most recent inspection took place on 10 June 2026 and the report was published on 10 September 2026. HIW identified no areas for improvement, and no improvement plan was required. Every patient who completed a HIW questionnaire rated the service as ‘very good’.
Can I read the HIW inspection reports?
Yes. We publish both our 2026 and 2018 inspection reports in full and unedited on our About Us page. They are also available from HIW directly at hiw.org.uk.
Are the dentists at Pont Steffan Dental registered?
Yes. Every clinician at the practice is registered with the General Dental Council (GDC). We publish each clinician’s GDC registration number on our Meet the Team page so you can verify it independently.
Do you offer a Welsh language service?
Yes. We offer a fully bilingual service. HIW inspectors observed our staff greeting patients bilingually, both in person and on the telephone, and recorded this as something the practice does well. Members of our team identify themselves as Welsh speakers.
Come and see for yourself
If you would like to join the practice, our reception team will be glad to help.
Last reviewed: 30 October 2026