Deposits &
Cancellation Policy
Our policy on appointment deposits and cancellations.
At Pont Steffan Dental we always aim to provide quality dental care whilst using clinical time to its full potential. When we book you in for an appointment, we are committing our time and resources to your dental needs. If you do not attend without sufficient notice, we are unable to allocate that time to another patient.
We appreciate that patients can be busy. If you need to cancel or rebook, please contact us as soon as possible and we will rebook at a more convenient time. However, failure to attend or cancel with insufficient notice means we are unable to offer that time to other patients.
Deposit Policy
Due to an increase in lost clinical time from missed appointments and late cancellations, it is our policy to request full payment and/or deposits for the following appointment types. These are non-refundable if cancelled within the cancellation notice period below:
- New Patient Consultations — full fee payable as deposit at booking
- Non-Registered Emergency Appointments — £280 payable as deposit at booking
- Root Canal, Orthodontic, Periodontic and Oral Surgery Consultations — full fee payable as deposit at booking
- Oral Surgery, Orthodontic, Root Canal and Periodontic Treatment — 50% – 100% fee payable as deposit at booking
- Direct Access Hygiene Appointments — full fee payable as deposit at booking
We will request the full amount of an appointment as a deposit if an external clinician is visiting the practice to treat you, or if an appointment of 1 hour or more is being reserved for you. This will include, but is not limited to Specialist treatment (including Dentists with special interests).
At our discretion, we may accept a booking on a provisional basis without payment of a deposit. On these occasions, we will agree an alternative arrangement for collection of the deposit. If you do not pay the deposit within the agreed timescale, we reserve the right to cancel your appointment and reappoint.
Cancellation Notice Required
We require a minimum of 3 working days’ notice to cancel or rebook any appointment.
Weekends are not included in notice periods. To cancel a Monday appointment, notice must be given by the preceding Wednesday. Public holidays are also excluded.
Refunds
If sufficient notice is given, your deposit can be refunded on request. If a refund is not requested, the deposit will be held on your account for use against future appointments.
Non-Attendance and Late Cancellation Charges
If you fail to attend, cancel or rebook without sufficient notice, or arrive so late that we are unable to carry out your appointment, the following charges apply:
- New Patient Consultations: 100% of fee payable
- Non-Registered Emergency Appointments: 100% of fee payable
- Advanced Treatment Consultations (Root Canal, Ortho, Perio, Oral Surgery): 100% of fee payable
- Treatment appointments (Oral Surgery, Ortho, Root Canal, Perio): 50–100% of fee payable
- Direct Access Hygiene: 100% of fee payable
- Other routine appointments: contributory cost of the appointment time allocated (£20 per 15 minutes)
Repeat Non-Attendance
Patients who repeatedly fail to attend or cancel without notice may be removed from our patient list. We will always contact you before taking this step.
How to Cancel
Please call us on 01570 422595 as early as possible. Calls outside opening hours will be recorded and the time of your message noted. You can also email reception@psdental.co.uk.
Pont Steffan Ltd · Company No. 15248767 · Last updated: 15 May 2026
Questions about our policy?
Last reviewed: 16 June 2026