Policies|Polisïau
Complaints
Policy
How to make a complaint and what to expect from us.
We take all complaints seriously and aim to resolve them promptly, fairly and professionally. Our full complaints policy is available to download below in English and Welsh.
How to make a complaint
In the first instance, please speak directly to any member of our team. Alternatively, put your concern in writing and address it to our Practice Manager at:
Pont Steffan Dental
North Road, Lampeter, Ceredigion, SA48 7HZ
Email: manager@psdental.co.uk
Tel: 01570 422595
If you remain dissatisfied
If we are unable to resolve your complaint to your satisfaction, you may contact:
- Dental Complaints Service (for private dental care): 020 8253 0800 or dentalcomplaints.org.uk
- Healthcare Inspectorate Wales (for regulated health services): 0300 062 8163
- Denplan Clinical Mediation Service (for Denplan-registered patients): 0800 169 7220 or clinicalmediationservice@denplan.co.uk
- Llais Wales – West Wales (independent health complaints advocacy): 01646 694610 or westwalesenquiries@llaiscymru.org
Last updated: 15 May 2026.
Last reviewed: 6 July 2026